FAQ
ASK OUR TEAM
Our FAQ for Brisbane
ASK YOUR QUESTIONS
After an accident, it can be hard to think. That's why we have gone through a list of questions you may have and provided answers. If you're not sure what to do after colliding with another vehicle or you want to be prepared for if you do, read through our FAQ or call our team to learn more.
Get Your Answers
Q: What do I do if I have an accident?
A: The best way to answer this question is to go through our Accident Check List. Please print it out and place it in your vehicle's glove box. View printable .pdf version.
Q: At the site of an accident, what sort of information do I need to obtain for insurance purposes?
A: There is a range of information that you should gather at the accident site in order to make your insurance claim process as smooth as possible. We have put together an Accident Information Sheet that we recommend you print out and place in your vehicle's glove box. View printable .pdf version.
Q: Can I email photos for you to quote, or do you quote over the phone?
A: We do have email capabilities, although we believe the only way to quote completely is to see the vehicle firsthand. We are not able to give an accurate quote over the phone.
Q: Do I need to get several quotes?
A: Every insurance company is different; however, most of them are on a one-quote system with Hadwen's.
Q: Do you repair rust?
A: Due to the large cost of accident repair equipment, we specialise in collision repairs, not restoration.
Q: Do you detail cars?
A: All cars are cleaned out and washed before being presented back to the owner. We can also customise a detail for your car on request.
Q: Do you do private work?
A: Yes, we do; however, most of our repair work comes through insurance claims.
Q: Do you work with any insurance companies?
A: Yes, we are happy to work with your chosen insurance company. As each company has different claim procedures, we recommend you contact us for the correct insurance claim procedure.
Q: What do I need to bring with me when coming for a quote?
A: You should bring the name of your insurer, as well as your insurance claim number (provided by your insurer). Also, make sure you know the details of your vehicle's assessment date.